Shipping Costs and Returns
How to place an order: Just click the “Add to cart” button to add an item to your shopping basket. Then click the “Checkout” button. This will take you to a secure page for providing your credit card or debit card details and delivery address. We accept Visa, MasterCard, Maestro, Switch, Delta, Solo cards via Paypal. Payments can also be made by cheque, please telephone CAI-PAN UK on 07966 347916 for details.
All CAI-PAN products now have to have GB VAT added in the checkout process from the 1st July 2014, and we apologise for any inconvenience it may cause. A GB VAT receipt will be given with all orders.
Delivery and Handling: We are able to deliver many products within 3-4 days, but please allow up to 14 days. We will notify you of any problems. Whilst we try our best to meet estimated delivery times, we cannot guarantee them as we use third party couriers. We shall not be liable for any consequential losses caused by delivery delays.
Returns: In the unlikely event you need to return anything to us, please send an e-mail to us. Please put as much detail as possible in the e-mail in case it is possible to resolve the problem to your full satisfaction without returning the item. If it is necessary to return the item, we will e-mail you a returns number. We will ask that you to include a copy of this e-mail with the returned item. Please do not return any item without first contacting our customer care department for a returns number. If any goods are returned owing to an error on our part, we will gladly refund your postage charges.
As of the 1st July 2014 CAI-PAN UK is now a VAT registered company and as such VAT will now be added at the checkout. GB VAT no. 350075821